A 60–Minute Response Time Guarantee
We provide a sixty–minute response guarantee for every support ticket or e–mail that you submit to our customer support staff. We’ll quickly answer all common inquiries and forward right away the matter to our system administrators in case further assistance is required. If you order our Managed Services package, we’ll carry out any of the included tasks at a time that has been discussed with you beforehand.
An Exceptional Help Desk Service
We’ll be online for you 24/7 to reply to any queries that you may have connected with our Online Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also need assistance with server admin procedures, you can make use of our Managed Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation services
An Easy–to–Navigate Help Section
Each dedicated server is equipped with our free–of–charge Online Control Panel, which features an extensive knowledge base and a selection of step–by–step video tutorials. Whenever you need help working with the Online Control Panel, just hit the Videos or Help buttons in the upper right corner.