The accessibility to the customer and technical support that a shared hosting company provides will tell you a lot about the services which they provide too. In the event that you're allowed to use only emails or tickets, you have most likely come across some reseller not the actual website hosting provider. If this is the case, you'll have to wait for a few days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may need to consult with the actual web hosting company for extra assistance. When the provider offers you various means of communication with fast response time that are available at any time, they are most likely the top provider, not only a reseller. Which means that you'll enjoy well-timed assistance and quality support as they will have immediate access to the servers where your account is. No matter what the problem - technical or sales, it is always better to be able to get in touch with your web hosting company directly via your preferred method of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance right away, so our shared hosting services include 24/7 technical support and various ways of contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live representative, in order to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up purchasing a service which you can't use. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. In contrast to the vast majority of providers out there, we reply to all the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be accessed round-the-clock, even during official holidays.