A ticketing system is the most popular means of correspondence that web hosting providers offer to their clients. It’s usually part of the billing account and is the quickest way to handle an issue that requires a certain amount of time to examine or that has to be forwarded to a server administrator. In this way, all responses supplied by either side will be stored in the same place in case somebody else needs to work on the given problem and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, so you will need to log in and out of no less than 2 accounts to carry out a specific operation or to touch base with the company’s client support team. If you want to manage several domains and each one is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. Furthermore, it could take substantial time for the hosting provider to answer your tickets.

Integrated Ticketing System in Shared Hosting

Our shared hosting include an integrated ticketing system, which is part of our custom-built Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will enable you to manage everything related to the web hosting service itself in the exact same place – payments, web files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different systems. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with a couple of clicks of the mouse without ever signing out of your Control Panel. In the meantime, you can choose a category and our system will offer you a variety of informative articles, which will provide you with additional info and which may help you resolve any particular issue before you actually open a ticket. We guarantee a ticket response time of maximum one hour, even in case it’s a weekend or a legal holiday.